Return policy

Goods receipt:
The goods sold by THN PACKAGING are all genuine. In order to protect your rights and interests, please check with the delivery personnel when checking the goods, whether the appearance, type, quantity, specifications, gifts, amount, etc. of the goods are consistent with the order. If the confirmation is correct, then sign the receipt. If there is any objection to the above situation, please do so on the spot. Rejected goods. In special circumstances, the act of entrusting others to sign is deemed to be the same as the receipt of the goods by you. After you sign the goods, the company will no longer accept complaints about the above issues.

7 days no reason to return:
1. The buyer can initiate a seven-day unreasonable return application within seven days from the date of receipt of the goods;
2. Returning the product must not affect the secondary sales, and the customized products cannot be returned or exchanged;
3. The outer packaging of the commodity is an inseparable component of the commodity, and should be complete when returned, without serious damage or contamination;
4. Loss or damage to the gift, loss of the invoice does not affect the return of the goods. If the gift is damaged or lost, it will be treated as a discount. If the invoice is lost, the buyer will bear the corresponding tax.
Product quality problem:
1. Product quality problems can be returned within 15 days.
2. If the books and audio-visual products find product quality problems for more than 15 days (such as incorrect layout, binding problems, lack of pages, typos, etc.), you can contact the publisher of the book copyright page and audio-visual product description; gifts and Electronic products will not be returned after the deadline.

Postage commitment:
1. For non-commodity quality problems, the buyer shall bear the return shipping cost (calculated according to the actual shipping cost);
2. Within 15 days of the quality of the product itself, the seller shall bear the return shipping cost;
3. Damage caused during transportation (books or gifts broken, water stains, damage, broken) within 24 hours after the receipt of the photo feedback to the customer service, the seller bears the return shipping. Those who fail to take photos after the deadline will not be returned.

Special Note:
1. Special event goods (for example, clearance goods, limited discount goods, etc.), if there is no quality problem, does not support return and exchange;
2. After receiving the goods, you must face-to-face inspection, the outer packaging is damaged, you must take a photo of the courier, contact customer service;
3. In order to avoid economic losses caused by the detention of goods, all returned goods should be returned by the buyer within 7 days (based on the time of display of the logistics receipt), and the economics caused by the returned goods cannot be returned within the specified time. The loss is borne by the buyer.

Return process:

1. Contact customer service to explain the reasons for return and exchange, and reach an agreement with customer service;
2. Prepare the parcel, please be sure to pack a few layers to protect the baby (* caused damage in the logistics, affecting the second sale, the buyer will not be able to get a full refund);
3. Contact the ordinary courier and send the parcel;
4. Notify the customer service to send the parcel number of the parcel;
5. The customer service receives the goods, and the inspection is completed and refunded.